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Northstar Self Storage FAQ

Where is Northstar Self Storage located?
We have three facilities in Vermont to meet your needs:

What are your access hours?
You can access your storage units anytime from 6:00 AM to 9:00 PM, 7 days a week.    

What is drive-up access?
Drive-up access is a useful amenity that allows you to park your vehicle right in front of your unit. This way, you can load or unload your items in just a few minutes, even if it’s your first renting experience!

How long do I have to stay?
Our rental agreements are based on a month to month tenancy.

What are climate controlled units?

Climate controlled units are heated during the colder months and kept cool in the summer to maintain a constant, moderate temperature level throughout the year.  We offer climate controlled storage at our Springfield, VT facility, giving you the confidence that your belongings will not be damaged by seasonal temperature changes.

Can I pay my bills online?
Of course! Our online bill pay option allows our customers to pay their rent and reserve more storage units from anywhere with an internet connection.

What type of security do you offer?
All facilities have brand new, first-rate video surveillance and our Manchester Center and Springfield facilities are equipped with security fencing. You can be sure your belongings are safe while you’re away.

Can I purchase tenant insurance?
Insurance is mandatory at our facilities and a policy is required to complete your move-in.  To make the process easy, we offer low-cost self storage insurance packages from industry leader, SafeStor Ponderosa. If you wish to self-insure, simply provide us with a copy of your homeowners or renters insurance policy stating that your goods are covered while stored at our facility.

What is the snow/ice removal policy?
We are committed to making your unit available during access hours, however it may take up to 48 hours for some driveways to be fully plowed after a heavy snowfall. Also, we may not be able to plow up to the door of your unit without risk of damage. Due to this, we recommend you bring a snow shovel if you need to access your unit after a snowfall. 

We ask that you use your best judgement when accessing your unit during the cold weather months - DRIVEWAYS, RAMPS AND STEPS MAY BE SLIPPERY DUE TO ICE - PLEASE BE CAREFUL!  

Are there any items that I cannot store?
Yes, you cannot store food or perishable items, flammable items, explosives, hazardous materials. Our lease describes these restrictions in more detail. Please contact us if you have questions on storage of a particular item.

How do I get started?
There are several steps you can take. For instance, you can read our self storage tips or calculate the right space for you – we rent a wide variety of unit sizes. Whether you’re ready to rent a storage unit today or have some questions first, our team is here to help.